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Privacy Policy

1. Introduction


At Secura Group Pty Ltd (“Secura Group”, “we”, “our”, “us”), your privacy is our priority.
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, apply for work, or engage our services.


By using our website, you agree to this Privacy Policy.


2. Who We Are


Secura Group is an Australian-owned company providing:

  • Licensed security guards and crowd control

  • 24/7 alarm monitoring and mobile patrols

  • Control room operations and CCTV supervision

  • Labour-hire and staffing services across multiple industries

 

We operate nationally, delivering reliable, professional, and compliant security solutions.


3. Information We Collect


Depending on your interaction with us, we may collect the following information:

 

Clients & Partners

  • Name, company name, address, phone number, and email

  • Payment and billing details

  • Site or access information, alarm codes, or CCTV data (if applicable)

 

Applicants & Employees

  • Full name, date of birth, address, contact details

  • Security licence, First Aid, RSA, and other certifications

  • Employment history, referees, and police/background checks

  • Tax File Number, superannuation, and banking details (for payroll)

 

Website Visitors

  • Contact form submissions (name, email, message)

  • Website usage data, IP address, and cookies or analytics identifiers

 

4. How We Collect Information


We collect information through:

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  • Online forms, job applications, or direct communication

  • Contractual arrangements with clients

  • Background and compliance checks

  • Website tracking tools (e.g. cookies, Google Analytics)

 

We may also receive information from third parties such as referees, recruitment agencies, or government licensing authorities.


5. Why We Collect and Use Your Information


We use your personal information to:

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  • Deliver and manage our security and staffing services

  • Verify licensing, identity, and employment eligibility

  • Process contracts, payroll, and invoices

  • Communicate updates, job offers, and operational notices

  • Monitor quality and ensure workplace safety

  • Comply with legal and regulatory requirements

 

We never sell or rent your personal information.


6. Disclosure of Personal Information


We may disclose information to trusted third parties such as:

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  • Clients, site operators, or facility managers (for site access)

  • Service providers (IT, payroll, cloud hosting, monitoring centres)

  • Regulatory bodies or law enforcement when required by law

  • Auditors, insurers, and legal advisors

 

All third parties are bound by confidentiality and privacy obligations consistent with this Policy and Australian law.


7. Data Security


We take appropriate technical and organisational measures to protect your information, including:

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  • Encrypted data storage and secure cloud systems

  • Access controls and role-based permissions

  • Regular audits and software updates

 

If a data breach occurs that may cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches Scheme.


8. Data Retention


Personal information is kept only as long as necessary for business, legal, or operational purposes.
When no longer required, it is securely deleted or permanently de-identified.


9. Cookies and Analytics


Our website uses cookies to improve user experience and analyse site traffic.
You can disable cookies in your browser settings, but some parts of the site may not function correctly.
We also use Google Analytics to understand visitor behaviour in a non-identifiable way.


10. Access and Correction


You may request:

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  • Access to the personal information we hold about you

  • Corrections if your details are inaccurate or incomplete

 

Requests can be made in writing to our Privacy Officer (details below). Identification may be required before processing your request.


11. Overseas Disclosure


Where we use third-party services that store data overseas (e.g. cloud platforms), we take reasonable steps to ensure those providers comply with Australian privacy standards and contractual safeguards.


12. Complaints


If you believe your privacy has been breached, please contact us in writing.
We will investigate and respond within a reasonable timeframe.


If you are not satisfied with our response, you can contact the OAIC:


Website: www.oaic.gov.au
Phone: 1300 363 992


13. Contact Us


Privacy Officer – Secura Group Pty Ltd


Email: info@securagr.com
Phone: 0428 614 580

14. Updates to This Policy


We may update this Privacy Policy from time to time.
All changes will be published on this page with the “Last Updated” date revised accordingly.
Your continued use of our website after updates constitutes your acceptance of the revised Policy.
 

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